JR-WEST Haruka Ticket

JR-WEST HARUKA tickets are available as follows:

• Interline: Interline

GDS Participation

• Abacus
• Amadeus
• Apollo
• Axess
• Galileo
• Infini Sabre
• Sirena Travel
• SITA
• Travel Sky
• Topas
• Worldspan

Eligibility

• Only available to travel agents in TC1 area (North/South/Central America)
• Must be sold in conjunction with a JL flight and ticketed on JL plates (JL- 131)

Train Range

• 9B flight 9970-9979

Booking Classes

• Y – Standard Class / ‘Ordinary Class’

Discounts

• Infant and Child free of charge (age 0-5), Child 50% off adult fare (age 6-11)

GDS Availability Display

The image below identifies available train flights bookable with the JR-WEST Haruka product:

PNR Booking

The image below is a PNR booked on the GDS by a travel agent or an airline ticketing officer (ATO).

SSR CTCE

When issuing on 9B/450 plate please use “ SSR CTCE” format at the booking time in order to communicate PAX email address to 9B so that 9B could send an email 72 hours to departure reminding passenger about compulsory check-in on accesrail.com.

Refunds

• According to fare rules.

Check-in

One pick up number will be generated per direction. This means that, for a return journey, the traveler will receive two pick up numbers. As instructed during the booking process, the passenger can only check-in on check-in.accesrail.com within 72 hours of their travel date.

The passenger will enter his/her first and last name and one of the following information:

• Airline electronic ticket number (13 digit)
• Airline PNR locator

Travel documents

See a sample of a boarding pass:

Period of Validity

• Valid for travel on the specific date and time printed on the ticket.

Groups

• No group bookings allowed. Up to 99 passengers with unique names can be issued on the same PNR.

Baggage policy

There is space to store luggage on the train. Travelers bring their own luggage on the train and must be able to handle their own luggage without assistance.

Airport Transfers

How to commute between airport terminals and train stations:

From Kansai Airport:

• The JR-WEST train station is located within the Kansai Airport Terminal 1 Building.
• Passengers are asked to make their way to the JR ticket gate and head to platform 4. The Haruka train will bring them to Kyoto Station.
• Passengers may not use this product to take the Haruka train to other cities such as Osaka, Kobe or Nara. Click here to view the map.

From Kyoto Station:

• At Kyoto Station, passengers can go through the Central Gate or the West Gate. The Haruka train departs from platform 30. Click here to view the map.

• Download Sales Manual

WEST JAPAN RAILWAY COMPANY CONDITIONS OF CARRIAGE

The Haruka ticket is only valid for the passenger whose name is displayed on the ticket. The Haruka ticket is only valid for regular, unreserved seating on the Haruka train between Kansai International Airport and Kyoto Station. The Haruka ticket is only valid for the segment and direction displayed on the ticket. Passengers may not disembark before their intended destination. Doing so invalidates the ticket. Passengers may not transfer to other trains using this ticket. If passengers sit in reserved seating or in the green car, they will be subject to an additional charge. If customers take the Kansai Airport Express rapid train, the difference will not be refunded. The valid period cannot be changed. If the passenger loses his or her ticket, it cannot be replaced. If the connecting flight is significantly delayed and passenger is unable to ride the Haruka train on the intended day, the Haruka ticket will be valid on the following day. If the passenger is unable to ride the Haruka train due to delays or stoppage at WEST JAPAN RAILWAY COMPANY, they should obtain proof from JR ticket gate staff or JR ticket office at Kansai International Airport or Kyoto Station, and request a refund from the issuing travel agent. Passengers must bring photo identification and present it to the station staff if asked.